LomaCare Service Programs

Maximize uptime and have extra peace of mind

LomaCare service programs are designed to help maximize uptime of inspection equipment and give peace of mind to plant managers, line supervisors and operators. Undertaking regular preventative maintenance and calibration helps to ensure the system is performing and complying with the appropriate standards.

LomaCare programs are supported by a team of experienced industry-trained field service engineers and support staff who understand the pressures of keeping the production line running. Should you production line go down, our engineers understand the need to act fast and resolve the issues as quickly as possible.

Service calls are centrally scheduled by internal support staff, providing customers with a single point of contact. Our scheduling team is fully trained and supported by a dedicated technical support team, who can diagnose issues over the phone and identify any parts required prior to the visit helping to support a high first-time fix rate and reduce any unnecessary downtime.

Why consider a LomaCare service program from LOMA?

Comply with standards - LomaCare service programs help customers to comply with legal, industry standards and individual requirements and help them to understand the regulations.

Prevent future maintenance - Regular checks on machines are available on higher level LomaCare programs and will help to increase the machine’s lifespan.

Reduce Hassle - When a problem strikes, delays of finding help, obtaining a quote or making arrangements for an engineer to visit are eliminated. Loma is just a phone call away.

Uptime - The LomaCare 360 service program comes with a guarantee on response times – meaning that an engineer can be on site quicker minimizing any downtime.

Total cost of ownership - A LomaCare service program helps managers control maintenance costs by having predicted expenses.  There is also an economic advantage for spare parts and labor on our higher level service programs.

Peace of mind - Overall a service program is designed to give plant managers peace of mind by knowing that Loma is only a phone call away and are there to help support.

About LomaCare Service Programs

LomaCare - This service program is for customers who are self-sufficient with preventative maintenance and require independent certification to demonstrate and comply with legal and industrial standards.

LomaCare PLUS - This service program is for customers who require independent certification, including performance validation and need to demonstrate they are fully retail compliant. This program is also ideal for customers who need a higher level of service with guaranteed response times.

LomaCare 360 - This service program is ideally suited for customers who want to develop a true partnership with their equipment supplier. This program offers the maximum benefits such as 24/7 guaranteed support and significant discounts on spare parts and labor.