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Service Programmes

Maximize uptime and have that extra peace of mind

Loma’s service programmes are designed to help maximize uptime of inspection equipment and give peace of mind to plant managers, line supervisors and operators. Undertaking regular preventative maintenance and calibration helps to ensure the system is performing and complying with the appropriate standards.

Our programmes are supported by a team of experienced industry-trained field service engineers and support staff who understand the pressures of keeping the production line running. Should the production line fail, our engineers understand the need to act fast and resolve the issues as quickly as possible.

Our engineers are centrally scheduled by an internal team, providing customers with a single point of contact. Our scheduling team are fully trained and supported by a dedicated Technical support team, who can diagnose issues over the phone and identify any parts required prior to the visit helping to support a high first time fix rate, reducing any unnecessary downtime.

Why consider a service programme from LOMA?

Comply with regulations - Loma’s service programmes help customers to comply with legal, industry standards and individual requirements and help them to understand the regulations.

Prevent future maintenance - Regular checks on machines are available on higher level programmes and will help to increase the machine’s lifespan. 

Reduce Hassle - When a problem strikes, delays of finding help, obtaining a quote, making arrangements for an engineer to visit are eliminated. Loma is just a phone call away.

Uptime - Loma’s higher level service programmes come with a guarantee on response times – meaning that an engineer can be on site quicker minimizing any downtime.

Total cost of ownership - A service programme helps managers control maintenance costs by having a predicted expense and gains economic advantage for spare parts and even labor programme.

Peace of mind - Overall a service programme is designed to give plant managers peace of mind by knowing that Loma is only a phone call away and are there to help support.

About the Service Programmes

CALIBRATION - These service programmes are for customers who are self-sufficient with preventative maintenance and require independent certification to demonstrate and comply with legal and industrial standards.

VALIDATION - These service programmes are for customers who require independent certification, including Performance Validation and need to demonstrate they are compliant to full retail compliance. These programmes are also ideal for customers who need a higher level of service with guaranteed response times.

PREMIUM - These service programmes are ideally suited to customers who want to develop a true partnership with their equipment supplier. These programmes offer the maximum benefits such as 24/7 guaranteed support, significant discounts on spare parts and free breakdown labour.*

Duration: 12 Months

Response times: Priority over those with no contract

Telephone Support: Business Hours Only

Includes: Preventative maintenance, Calibration carried out, Calibration certificates issued, 10% discount on spares, Oil changes for X-Ray machines, Detailed engineer service report.

Duration: 12 Months

Response times: Next Day*

Telephone Support: 24/7*

Includes:Preventative maintenance, Performance validation carried out, Calibration carried out, Calibration certificates issued, Performance Validation certificates issued, 20% discount on spares, Oil changes for X-Ray machines, Detailed engineer service report.

*During business hours | *excludes bank holidays

Duration: 12 Months

Response times: 8 Hours*

Telephone Support: 24/7*

Includes: Preventative maintenance, Performance validation carried out, Calibration carried out, Calibration certificates issued, Performance Validation certificates issued, 30% discount on spares, Oil changes for X-Ray machines, Breakdown labour, 1 day familiarisation training, Detailed engineer service report.

 

*During business hours | *excludes bank holidays

Find out more about LOMA's Service Programmes

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