Loma-Cintex is an ITW company © Loma Systems 2008
Position: Field Service Representative Needed
Location: Qualified candidates must be located in Quebec Province
Loma Systems, an Illinois Tool Works company, is the leading manufacturer of food inspection systems -metal detectors, X-ray inspection, checkweighers, and non-invasive temperature measurement. We have a Field Service Representative position available.
Perform machine start-up, repair and field service on Loma equipment. Conduct on-site training along with communicating with the support staff on technical relating. Working in a team environment, technician is responsible for coordinating communication between the field and the internal support staff. Before working independently, the technician will attend a certified training class on Loma and Cintex product line.
Assist in achieving Aftermarket’s stated goals and objectives.
Work under direction of Service Coordinator.
Travel to customer site and repair Metal Detector, Checkweigher or X-Ray inspection equipment.
Verify that machines are operating at peak efficiency by proper calibration and testing.
Test machines with certified test procedures.
Secure closure of job with customer.
Conduct training with customer’s personnel to ensure proper operation of equipment.
Attend refresher training classes and/or technician meetings with other Aftermarket team members.
Any other projects at the discretion of the Service Coordinator or VP Aftermarket Sales and Support.
Fill-in for Technical Services Support section (where applicable) during vacations or illnesses.
Minimum Associates Degree in Electronic Technology, Industrial Controls or Electrical Engineering.
Minimum of 5 years experience in customer service and field service work. Experience in or familiarity with Field Service operations is a must.
Must be able to travel extensively, domestic and some international.
Ability to use Electronic test equipment (Oscilloscope and Multi-meter).
Able to read schematics and electrical diagrams.
Possess soldering techniques with actual experience soldering circuit boards and electronic components.
Ability to read, write and verbally communicate (clearly) in French and English.
Computer literate and capable of using MS Office suite and Lotus Notes; capable of learning additional proprietary software programs.
Loma Systems (Canada), Inc. offers a competitive compensation package with bonus and overtime eligibility. Benefits include Extended Health Care, Dental Care, Life Insurance, RPP and disability coverage. Please email, mail, or fax your resume with salary expectations to: gmiller@loma.com; Attn: Human Resources, Loma Systems Inc., 283 E. Lies Road, Carol Stream, IL 60188; fax (630) 681-2087. Loma's employment policy does require the ability to successfully complete a background check, physical and drug screen.
Loma-Cintex is an ITW company © Loma Systems 2008