Employment Opportunities

Position: Field Service Representative Dallas / Ft. Worth or Philadelphia areas
Location: USA
Reports to: VP Aftermarket Sales and Support

Summary

Perform machine start-up, repair and field service on Loma equipment. Conduct on-site training along with communicating with the support staff on technical relating. Working in a team environment, technician is responsible for co-ordinating communication between the field and the internal support staff. Before working independently, the technician will attend a certified training class on Loma and Cintex product line.

Duties and Responsibilities

• Assist in achieving Aftermarket’s stated goals and objectives.
• Work under direction of Service Co-ordinator.
• Travel to customer site and repair Metal Detector, Checkweigher or X-Ray inspection equipment.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Test machines with certified test procedures.
• Secure closure of job with customer.
• Conduct training with customer’s personnel to ensure proper operation of equipment.
• Attend refresher training classes and/or technician meetings with other Aftermarket team members.
• Any other projects at the discretion of the Service Co-ordinator or VP Aftermarket Sales and Support.
• Fill-in for Technical Services Support section (where applicable) during vacations or illnesses.
• Extensive travel (90%), mainly in one of the regions specified above, but national and occasional international travel may be required.

Qualifications, Education, Experience and Skills

• Minimum Associates Degree in Electronic Technology, Industrial Controls or Electrical Engineering.
• Minimum of 5 years experience in customer service and field service work. Experience in or familiarity with Field Service operations is a must.
• Must be able to travel extensively, domestic and some international.
• Ability to use Electronic test equipment (Oscilloscope and Multi-meter).
• Able to read schematics and electrical diagrams.
• Possess soldering techniques with actual experience soldering circuit boards and electronic components.
• Ability to read, write and verbally communicate (clearly) in English.
• Computer literate and capable of using MS Office suite and Lotus Notes; capable of learning additional proprietary software programs.

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