Service Programs

Our comprehensive service programs are designed to help you maximize the return on your metal detection, checkweighing or x-ray inspection system investment. Service programs cover both Loma Systems and Lock Inspection products.

Choose between a 5-Star, 3-Star or 1-Star service program to meet your unique needs.

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Loma and Lock Service Programs

  5 Star
Service Program
3 Star
Service Program
1 Star
Service Program
Field Response Time Availability 48-hours 48-hours Based on Availability
Validation Visits Per Year 4 Visits¹ 2 Visits¹ 1 Visit¹
Technical Phone Support Unlimited 24-hour Unlimited 24-hour Standard Business Hours
Discount on New System Purchases 10% 5% N/A
Discount on Spare Parts 10% 5% N/A
Discount on In-house System Repairs 10% 5% N/A
Discount on In-House Training 25% 15% 10%
Discount on Onsite Training 10%² 5%² N/A
2nd Year Warranty Included³ N/A N/A
Free Software Updates Included Included Included
Onsite Operator-level Refresher Training Included Included N/A
Detailed Service Reports Included Included N/A
Free Oil Change/Radiation Survey for X-ray Systems 1 Oil & Radiation Survey 1 Radiation Survey N/A
Validation of Other Manufacturers’ Systems Included¹ Included¹ Included¹
Dial-in Support to X-ray Systems 7:00 AM - 5:30 PM CST 7:00 AM - 5:30 PM CST N/A
Dial-in Support to IQ+/Insight Systems 7:00 AM - 5:30 PM CST 7:00 AM - 5:30 PM CST N/A

Service Program - Datasheet