Employment Opportunities

Position: X-Ray Technical Support Specialist
Location: UK - Based at either Milton Keynes or Bradford service centres.

Summary

As part of the Product Support Team the Technical Support Specialist will provide high quality technical X-Ray expertise and assistance to customers. A key part of this role will be to deliver service to our X-Ray customers. The role will require you to take ownership of X-Ray technology products including lifecycle management and support. The position requires extensive travel within the UK and some overseas travel.

Duties and Responsibilities

• Take ownership of all issues raised within X-Ray technology.
• Take ownership of all issues or queries and provide appropriate solutions.
• You will be expected to deliver customer service directly to our customers, including commissioning , service and repair of customer equipment.
• Analyse requests and use data to feedback product and process improvement.
• Perform trend analysis on products and processes within your area of specialisation in order to identify and drive through key improvements.
• Project manage installations to achieve a successful installation for the customer.
• Manage the process of new product introduction by notifying engineers of parts kits and any other information to support the products before and after launch.
• Manage the products within your specialist group throughout their marketable life providing technical information to internal customers.
• Provide monthly activity reports.
• Deputise for other members of staff in the department.
• Carry out other duties as and when required
  
  
  

Key Skills and Experience

• ONC or similar qualification and discipline in electromechanical/electronic engineering.
• Minimum 2 years field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing.
• The ability to interact well with customers and colleagues is essential.
• Good PC literacy.
• Good organisation skill.
• Good methodical approach to problem solving.
• Full current driving licence.
  
  

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