Employment Opportunities

Position: Internal Sales Manager (EU)

Reports to: Group Financial Director

Summary:
The jobholder will be responsible for the internal sales and service processes supporting the Group’s business activities in western mainland Europe.

Scope:
- Management of the internal sales & service support team based in Helmond. Current staff – 8
- Outsourced operations – payrolls for the Netherlands, Belgium, France & Germany covering European employees of

  Loma Systems UK & Loma Systems EU.
- Financial statements for Loma Systems UK & Loma Systems EU.
- Budget & authorisation – as published.

Key responsibilities:

1. Management of Sales and Service support team.

2. Responsibility for key processes in internal sales and service areas (NL, B, D and F):

• Quotes
• Orders
• Invoicing
• Cash collection
• And continuous process improvements

3. Administration of suppliers / facilities.

4. Human Resources and Payroll (NL, B, D and F).

5. Support to European Financial Controller for specific balance sheet controls in the areas of:

• Stock control
• Supplier liabilities
• Payroll deductions

6. Other duties relating to the Helmond operation as from time to time directed by the Group Financial Director e.g. Translations E-Newsletters, press releases, brochures, data sheets, website; Local marketing related activities (mailings, case studies, etc); Legal disputes.

Key Management Objectives:

- Development of Service Level Agreements (SLA’s) & Key Performance Indicators (KPI’s).
- Support sales, service & spares growth targets in EU
- From receipt of signed quotation/PO until order acknowledgement incl. planning information: 5 working days.
- Administer hire and loan agreements.
- Service job invoicing: from receipt of service report, 3 working days.
- Spares order processing: from receipt of customer's purchase order, spares processing within 2 working days.
- Quotations : from receipt of clear enquiry:

• within 2 working days for spares quotations.
• within 5 working days for service contract quotations.
  

Person Specification:

- Experienced office manager with good interpersonal and people management skills.
- Languages: Dutch & English essential; French and/or German highly desirable.
- Experience of sales order processing, aftermarket spares & service administration.
- Good presentation and telephone manner, able to deal professionally with both external and internal customers.
- Knowledge of payroll processes.

 

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