Loma-Cintex is an ITW company © Loma Systems 2008
Position: Field Service Representative Needed
Location: Dallas/Ft. Worth
Loma Systems, an Illinois Tool Works company, is the leading manufacturer of food inspection systems - metal detectors, X-ray inspection, and checkweighers. We have a Field Service Representative position available for the Dallas/Ft. Worth and surrounding territory and the candidate must live in the Dallas/Ft. Worth area.
Summary:
Perform machine start-up, repair and field service on Loma equipment. Conduct on-site training along with communicating with the support staff on technical relating. Working in a team environment, technician is responsible for coordinating communication between the field and the internal support staff. Before working independently, the technician will attend a certified training class on Loma and Cintex product line.
Duties & Responsibilities:
- Assist in achieving Aftermarket’s stated goals and objectives.
- Work under direction of Service Coordinator.
- Travel to customer site and repair Metal Detector, Checkweigher or X-Ray inspection equipment.
- Verify that machines are operating at peak efficiency by proper calibration and testing.
- Test machines with certified test procedures.
- Secure closure of job with customer.
- Conduct training with customer’s personnel to ensure proper operation of equipment.
- Attend refresher training classes and/or technician meetings with other Aftermarket team members.
- Any other projects at the discretion of the Service Coordinator or VP Aftermarket Sales and Support.
- Fill-in for Technical Services Support section (where applicable) during vacations or illnesses.
- Extensive travel (90%), mainly in the region specified above, but national and occasional international travel may be required.
Qualifications:
- Minimum Associates Degree in Electronic Technology, Industrial Controls or Electrical Engineering.
- Minimum of 5 years experience in customer service and field service work. Experience in or familiarity with Field Service operations is a must.
- Must live in Dallas/Ft. Worth area.
- Must be able to travel extensively, domestic and some international.
- Ability to use Electronic test equipment (Oscilloscope and Multi-meter).
- Able to read schematics and electrical diagrams.
- Possess soldering techniques with actual experience soldering circuit boards and electronic components.
- Ability to read, write and verbally communicate (clearly) in English.
- Computer literate and capable of using MS Office suite and Lotus Notes; capable of learning additional proprietary software programs.
Loma Systems, Inc. offers a competitive compensation package with bonus and overtime eligibility. Benefits include medical, dental, 401(k), company paid life and disability coverage. Please email, mail, or fax your resume with salary expectations to: gmiller@loma.com; Attn: Human Resources, Loma Systems Inc., 283 E. Lies Road, Carol Stream, IL 60188; fax (630) 681-2087. Loma's employment policy does require the ability to successfully complete a background check, physical, and drug test.
Loma Systems, Inc. is an equal opportunity employer.
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Loma-Cintex is an ITW company © Loma Systems 2008